Frequently asked questions
What is MineralVibes ?
MineralVibes is your go-to destination for high quality Crystals shopping but at the most affordable prices.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. You could also check our Returns Policy here
Are any purchases final sale?
We are unable to accept returns on certain items especially Live Claim sales. These will be carefully marked before purchase.
When will my order be shipped ?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. You can also check our shipping policy here
When will I receive my order ?
Generally our customers receive their orders with 7~12 business days. Sometimes the time frame may vary due to unexpected circumstances.
How much does shipping cost?
Shipping is free on all orders over $20. For orders under $20 shipping charges may incur, the shipping price will be calculated before you purchase.
How can I track my order ?
Once your order ships, you'll receive a tracking number via email.
How do I contact you ?
You can reach us at hello@mineralvibez.com or fill out the contact from here, and we'll get back to you as soon as possible.